Maintenance Alert: Webpass will be unavailable for scheduled maintenance from 10:00PM on 12/31/22 until 1:00AM on 01/01/23 CST
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WebPass Provider & Partner Login
Welcome to New Directions WebPass
WebPass allows providers and partners access to communications and services with New Directions.
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Password:
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Terms of Use
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Welcome to New Directions WebPass
WebPass is an online service from New Directions which allows providers and office staff to check eligibility and benefits of New Directions' Members, request outpatient treatment, contact Provider Relations, update your online profile, and more.
To watch the Facility WebPass tutorial click here
.
To watch the ABA Provider WebPass tutorial click here
.
To watch the Appeal and Retrospective Request WebPass Tutorial click here
.
Before using the WebPass System, you must obtain a username and password from New Directions Behavioral Health. Please click
here
to access the form to request a WebPass account.
Demographics Changes
For facilities contracted with NDBH, submit changes here
For provider groups contracted with NDBH, submit changes here
For individual providers contracted with NDBH, submit changes here
For any facility or provider that is contracted directly with the local Health Plan, you must contact the Health Plan directly to initiate any demographic changes.
Out of network providers and facilities need to submit a Provider Information for Authorization form
If you have any other questions related to demographic updates please contact your Provider Relations Representative.
Alabama providers:
AL_ProviderRelations@ndbh.com
Arkansas providers:
ARProviderRelations@ndbh.com
Florida providers:
Florida_PR@ndbh.com
Kansas City providers:
KCProviderRelations@ndbh.com
Louisiana providers:
Louisiana@ndbh.com
All other markets: Please contact your local health plan to make any updates
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