Lucet WebPass

Effective January 1st, 2026, Lucet will no longer authorize any BH services for Louisiana Blue members. Please contact the number on the back of the members ID card for assistance. For any late submission for 2025 dates of service for a member who is still currently in an Inpatient or Residential level of care, please call Lucet at 816-523-3611. If the member has discharged, please contact Louisiana Blue for guidance on submitting a retro request.

Effective November 1st, 2025, authorizations related to care for SCAN members will no longer be supported through the WebPass portal and will need to be submitted via Fax (800-411-0671) or email (UMCCMDEPARTMENT@scanhealthplan.com) to SCAN directly. Authorizations for all other supported health plans may continue to be submitted via WebPass.

Contact Lucet Provider Relations

This form is designed for contact with our WebPass support team. We respond to questions regarding creating and accessing WebPass accounts.
*To reset your password, select "Forgot Password?" on the WebPass homepage.*

First Name:

First Name is required

Last Name:

Last Name is required

Email Address:

Email Address is required

User Name:

User Name is required

Tax ID Number:

NPI Type:

Individual

Facility

NPI:

Subject:

select

Subject is required

Message:

If you do not have an NPI and TIN number, please contact Provider Relations at 888-611-6285.

Can't read this code?
Click here for a new image

Please enter the code from the image
above to help protect us from spam:

Send Message

Click here to return to the WebPass home page...